Every new feature requires a paid subscription. Functions and features we were told were operational during the sales pitch and "demo" are still not up and running. She gave us not only conflicting information and instructions, but totally incorrect information we later learned. We would have been better off on our own than listening to the person they sent to train us on-site. However, after that, it's all on CDK and the crappy software. Our rollout was terrible mostly due to lack of communication on the part of our project leader on this end. Our experience with Lighspeed has been terrible since day one. According to customer service, server upgrades are planned, but the overall time needed is still within an acceptable range. The system can to bog down, and there's occasional loss of connection. It seems as if no single department oversees upgrades and changes to make sure the different modules perform the same way as the others. There are inconsistencies in how information has to be entered into the different modules. This inefficiency can also cause confusion. Still no way to import or connect a customer-owned unit with Consignment Sales so to sell a customer boat, a duplicate unit has to be created. Entry is user-friendly because the screens are laid out logically. The huge Custom Reporting module makes it easy to track and extract almost any combination of factors into one place for easy editing, copying, and sharing. This is an important feature for companies with multiple locations. Many defaults are flexible per store within the same parent company. Many User and WorkStation preferences are available to customize who's working in what area - one example is the printer selection, which can depend on the task and which store you're working in at the moment. There are available options in how to manage Inventory, according to the individual company needs. Integration among the modules is mostly complete so there's usually more than one place to look for information. The more we've learned we can do with the system, the more we like it, and adjust our practices to take advantage as often as possible. We were one of their an early Marine Sales and Service customers and they worked closely with us to tailor many features and defaults to more closely serve the marine industry. We transitioned to Lightspeed Evolution from a custom in-house program nearly 10 years ago. He truly understands that innovations in product functionality and fast resolutions to technical issues are what keep your business moving forward and growing.We have benefited from this system, and are very satisfied. "His first position at Lightspeed was in customer service, where he answered support calls from dealers. "Kris knows the challenges and frustrations you face," says Woods Cycle Center Strategic Advisor and Texas Motorcycle Dealer Association and National Powersports Dealer Association Board Member Mark Sheffield. In his nearly 30 years at Lightspeed, he has held leadership positions across customer service, quality assurance, product management, training and implementation and research & development. His vast experience makes him the ideal choice for his new role. Supporting this strategic realignment, Denos has been promoted to president of Lightspeed DMS LLC. "We have set ambitious growth goals and are making changes to support our strategic model for innovation." "This new structure confirms Brookfield Business Partner’s confidence in the Lightspeed business unit and elevates our position within its portfolio," (see next story). "We are thrilled to share with you that going forward, the Lightspeed DMS business unit of CDK Global will operate as a standalone business: Lightspeed DMS LLC," explains newly promoted President Kris Denos. However the honeymoon is over and Lightspeed is going back to a stand alone entity. “There’s enough uniqueness to the market, customers and products that the decision was made to spin off the Dealer Services division,” claimed Greg Smith, VP/general manager of CDK Global Recreation at the time. Back in 2014 ADP Lightspeed became part of a bigger entity, changing its name to "CDK Global Recreation" as the Dealer Services portion of ADP spun off into a new corporation now known as CDK Global, Inc.
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